PRIVACY POLICY
Effective Date: 15 June 2026
Healing Arts Psychotherapy & Counselling ("Healing Arts", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the ethical obligations of the Australian Counselling Association (ACA) and the Psychotherapy and Counselling Federation of Australia (PACFA).
Collection of Personal Information
We collect personal information that is reasonably necessary to provide counselling and psychotherapy services or respond to enquiries. This may include:
Name and contact details
Date of birth and emergency contact information
Health and wellbeing information relevant to therapy
Information provided through contact forms, email or telephone enquiries
Payment and invoicing information where applicable
Website usage data collected through cookies or analytics technologies
Providing personal information is voluntary; however, insufficient information may limit our ability to provide services.
How Your Information Is Used
Your information may be used to:
Respond to enquiries and appointment requests
Provide counselling and psychotherapy services
Maintain clinical records
Communicate regarding appointments or services
Process payments and invoices
Meet legal, ethical and professional obligations
Improve our website and services
We will only use your information for the purpose for which it was collected or as otherwise permitted by law.
Confidentiality
Your privacy and confidentiality are respected at all times. Information shared during counselling is treated as confidential except where disclosure is:
required or authorised by law;
necessary to prevent a serious and imminent threat to your life, health or safety or that of another person;
required for mandatory reporting obligations;
authorised by your written consent; or
required for professional supervision in accordance with ACA and PACFA ethical standards, where client confidentiality is maintained.
Clinical Records
Healing Arts maintains secure clinical records in accordance with Australian legal requirements and professional practice standards. Records are retained for the minimum period required by applicable legislation and professional guidelines before secure destruction.
Website Analytics and Cookies
This website may use cookies and analytics tools to improve functionality and understand website usage. These technologies collect anonymous information about website traffic and user behaviour. You may disable cookies through your browser settings if you choose.
Storage and Security
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While every effort is made to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Access and Correction
You may request access to your personal information or request correction of inaccurate information, subject to applicable legal and ethical obligations.
Third-Party Websites
This website may contain links to external websites for your convenience. Healing Arts is not responsible for the privacy practices or content of third-party websites.
Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes in legal, regulatory or professional requirements. The current version will always be available on this website.
Contact
If you have any questions regarding this Privacy Policy or wish to access or correct your personal information, please contact:
Healing Arts Psychotherapy & Counselling
Studio 3, 34 Main Street, Ellenbrook WA 6069
Email: admin@healingarts.net.au
Phone: 0407 592 125